Responsible gaming

Although to the great majority gambling is an entertainment like any other, to some groups it may be a threat.

Underage players

Azteca Bingos™ warns that underage gambling (under 18 years) is not allowed, and that it is necessary to take steps to prevent it. Here are some suggestions:

  • Do not use the "Save password" option when signing in on our website
  • Create accesses with different passwords for every person who uses the computer
  • Contact us at [email protected] if you know of a minor having registered at Azteca Bingos™.

Players of "non-responsible gaming"

Azteca Bingos™ supports responsible gaming, and has a counselling service at your disposal at [email protected]

Above all, remember you must not keep playing if:

  • you are playing for money to recoup your losses
  • are under the effect of any addictive substance
  • are convalescent or suffering from dependence or any emotional or mental disorder
  • gambling keeps you from your daily obligations

If you think you or someone around you has trouble with gambling, here are two websites you can go to for advice:

  • Gamcare has a counselling hotline available 24/7, as well as forums where you can talk to other people in your situation.
  • Gamblers Anonymous will provide you with more information about trouble with gambling, as well as tell you where in your area people with these problems meet.

You can cancel your account at any given time by contacting our Customer Service and requesting its closure. You can make sure you fulfill the specified requirements in the FAQ

If you feel that you are losing control of your play and would like help in restricting your access, you may ask us exclude you from playing for 7 days, 4 weeks or 6 months by emailing us at [email protected]

Please note that:

  • a notice decreasing the exclusion has effect only after seven days after we receive the notice;
  • a notice increasing the exclusion has effect immediately after it is received.
  • Finally, please note that we will not accept a wager from a player contrary to an exclusion set by the player under this regulation.

Version 1.0. January 2010

Azteca Bingos™ is a registered trademark operated by Pololo Gaming Ltd. of Vincenti Buildings, Suite 617, 14/19 Strait Street, Valletta VLT 1432, a limited liability company registered in Malta (EU), that operates under a license (no: LGA/CL3/547/2008) issued (9th July, 2009) and regulated by the Lotteries and Gaming Authority Malta. SSL encryption is employed to protect sensitive data