Terms and Conditions

The following terms and conditions regulate the use of Azteca Bingo. They are applicable to all products and services Azteca Bingo offerS. Please read the terms and conditions ("terms") carefully before accepting them. Terms and Conditions refer to regulations regarding the services available in Azteca Bingo. Customers may close their Azteca Bingo account at any time. We suggest that you print out a copy of these terms and keep them for future reference and notice the most recent Terms and Conditions is always posted at Azteca Bingo and # .

1. GENERAL TERMS AND CONDITIONS

1.1 Introduction and Company Details

The following terms and conditions entail a binding agreement between you (The User) and (a) Pololo Gaming Limited, a limited liability company registered in Malta (Co. Reg. No. C 46086), and (b) Lime Stark N.V., a limited liability company registered in Curacao (Co. Reg. No. 131228) Whereas Pololo Gaming Limited and Lime Stark N.V. will hereinafter be referred to as 'the Operator' and all reference in these terms to 'Pololo Gaming', 'operator', 'the Companies', 'the company', 'we' and 'us' are references to 'the Operator'.
Azteca Bingo is managed and operated by the Operator and you can always contact us, the Operator, by sending an email to info@polologaming
The Operator is registered in Malta, and responsible for all transactions carried out with and at the "Website", being regulated by the Malta Gaming Authority (MGA) under the provisional license number MGA/CL3/547/2025mga.mt . In addition to the Maltese license, the companies have the right to operate online games under License No. 1668/JAZ, granted by the Government of Curacao, applicable for any other game content offered on the "Website".
Pololo Gaming and Azteca Bingo is a trademark operated by the Operator.

1.2 Definitions

"Games" – Refers to bingo and to all the games that the user can access through "Website".
"Website" – Refers to the site "Website" in any of their extensions (for example .com, .net, etc.) suitable for computer, tablet, mobile or electronic channel usage.
"Content" – Refers to all texts and symbols that the Users write in the chat rooms. It also refers to the Website text.
"User" – Refers to both fun-players and real money Players.
"Fun-player" – Refers to users that have not yet deposited.
"Player" – Refers to users that have deposited.

1.3 Assignment of Rights

The Operator reserves the right to assign users rights and obligations to any other company owned or in business with the Companies. If an assignment of rights should be necessary, the Operator guarantees that the new company will fulfill all obligations towards all existing users at the moment of assignment.

1.4 Amendments

The Operator reserves the right to amend these terms and conditions when considered necessary, without previously warning users. Terms and conditions will always be available on Azteca Bingo and all major changes will be advised to the user.

1.5 Applicable laws

These terms and conditions are governed by Maltese law.

1.6 Languages

In the instance in which the terms (including the bonus and other terms referred to in these terms) are available in several languages and there are inconsistencies between the content of the different texts, the version in English will prevail.

2. ACCOUNTS

2.1 Application

To be able to play in Azteca Bingo users needs to create a valid account. Applications should be made through a registration form available in Azteca Bingo. Accounts can only be activated when the users accept the terms and conditions.

2.2 Conditions to Create an Account.

Accounts can only be created by players:

If registered personally with valid identification, address, contact email and personal telephone number.
18 years of age or older, in the case of Estonian players they must be over 21 years old.
registered under his/her own personal and correct name
registered under his/her correct personal address
registered under his/her correct email address
that have registered only one account (it is not allowed to register more than one account per person, family, household and IP address)
that are not classified as problem gamblers
who accept that our method of generating random numbers will determine the winner and that they accept the result of the games. Users agree and accept that our rules are the final authority to decide regulations and circumstances of the users' participation in Azteca Bingo, and that the Operator has the right to limit and/or refuse bets.

2.3 Jurisdictions and playing in certain countries

Should playing games online be illegal in the jurisdiction of the player (normally the country where the player resides), an account cannot be created. It is the responsibility of the player to ensure that the applicable laws in his/her country are not violated if he/she plays on http://aztecabingo.com. The Operator is not responsible should illegal playing take place.

Legality is always checked upon request of withdrawal. The Operator reserves the right to determine bets to be invalid should the Operator identify players playing illegally. In these cases the Operator will not compensate players and may pass the funds to the MGA.

No registrations, wagers, deposits or withdrawals will be accepted from any person who is a resident or national of the United States. The company may refuse any jurisdiction access to its services at any time. Currently United States, Spain, France, Italy, Belgium, Denmark, Switzerland, Estonia and Brazil are not allowed. We apologize to players that have registered from these countries before, since our system will no longer allow you to deposit or withdraw; and any such accounts is disabled.

2.4 User agreement

Players who register guarantee that:

They fulfill the terms of point 2.2 (Conditions to create an Account) and point 2.3 (Jurisdictions and playing in certain Countries).
They do not act in the name of another person.
They cannot deposit money into an account with a credit card or financial instrument they are not authorized to use or not issued in their own name.
They cannot deposit money coming from an illegal action in an account. All transactions will be checked for Money Laundering and reported to authorities if found suspect.
They will notify the Operator regarding any changes with regards to article 2.2 (Conditions to create an account).
Do not scheme or try to conspire or take part, directly or indirectly, in any conspiracy with any other player during the course of any game that is being played or will be played in Azteca Bingo. Moreover active measures are taken to prohibit the use of devices such as robots that may distort the normal game play.
Credit card and debit card details provided belong to the person registered to the bank account and the bank card has not been reported as lost or stolen.
They are not one of our executives, directors, personnel, advisers or agents or is employed in one of our subsidiaries, distributors or sellers. Also, he/she is not a relative (in this clause the term "Relative" refers to a same household, iprange, spouse, partner, offspring, brother or sister.)
Have not previously opened an account which is still active.
When opening an account they will not provide false information or will make false statements.
Selling/transferring and/or acquiring of accounts to/from other players is prohibited.

2.5 Administration regarding log-in

The Operator assures its users that logging-in to accounts is a secure and confidential process in agreement with best practices available to protect the users' data.

2.6 Account Deposits, Payouts and Refunds

Deposits are immediate and the Operator will initiate Know Your Client Identification procedure on all real money players depositing and withdrawing money.

Deposits into accounts can only be made in the available currencies and may not be made with unlawful acquired funds.

Deposits are checked to prevent money laundering and against suspicious manners, where such will be reported to authorities.

Payouts will be made to the same account, via same method, from which the deposited funds were made, if available.

In the instance a transaction system does not accept payouts the Operator will perform additional safety controls before proceeding with the transaction. The Operator shall carry out additional identity verification for cumulative cash outs exceeding the equivalent of 2.300 euros, and where 500 euros being the daily limit on cash outs if not other terms defined per withdrawal method are provided. The Operator furthermore reserves the right to carry out such additional verification procedures in the case of lower payouts.

The Operator will do its utmost to process any withdrawal requests within five to seven working days from receipt of such request.

You may withdraw, be refunded, any and all of your non-bonus funds (deposited funds) after seven (7) days from your initial deposit, subject to a minimum €50 cash out and with the stipulation that none of your funds (cash or bonus) have been utilized since deposit and such repayment will be at the Operators absolute discretion.

2.7 Transaction Charges

The Operator reserves the right to debit charges for transactions (deposits and payouts). The costs of applicable charges are indicated in Azteca Bingo. This is not a financial institution and account balances will not earn interest.

2.8 Providing Registration Information

Users are in charge of keeping registration information confidential. For this reason information should not be shared with anybody. Passwords are to be kept secret and not written down. Furthermore the Operator recommends that users create passwords of at least 6 characters in length and using alphanumeric and special characters (e.g. AbcD_124). The Operator is not responsible for the consequences derived from the usage of registration information that contravenes these terms and conditions.

2.9 Identity Verification/Payment Method

The Operator reserves the right to authenticate identity and payment method (for instance credit card details). The Operator may request users to provide original copies of documentation.

2.10 Rejection, Elimination and cancellation of accounts.

The Operator reserves the right to reject an account application without mentioning the reasons for rejection. The Operator reserves the right to report suspicious transactions. Should there be suspicion of violation of these terms and conditions, the Operator also reserves the right to eliminate or cancel an account without prior warning. Your account may be blocked or closed if you do not provide requested information or documents or if such information or documents you supply is/are found false or misleading. In that case, the Operator reserves the right to deny payment of account earnings. Users may close their account at any given time by contacting our Customer Service Team and requesting account closure.

2.11 Credit Blockage

Should users violate these Terms and conditions or take part in any illegal activity during the course of a game or in the use of an account, the Operator reserves the right to immobilize or confiscate account balances.

2.12 Inactive Account

Your Account will be deemed an Inactive Account if You have not logged into Your Account for a period of 3 (three) months. Any Inactive Account will be charged with an administrative fee equivalent to 5 (five) Euros per month, provided the Company has notified You 30 (thirty) days prior to any fees being incurred, that such fees will be incurred; the maximum amount of fees thus incurred will be the lower of the balance of Your Account or an administrative fee for a period of 24 (twentyfour) months. If You have not logged into Your Account for a period of 30 (thirty) months, Your Account will be deemed a Dormant Account, in which case the Company shall remit the balance of Your Account (after deduction of the charges referred to in this section) to You, or to the Lotteries and Gaming Authority if You cannot be satisfactorily located by the Company.

In any case in which Your Account becomes a Dormant Account or an Inactive Account, is blocked from further use or closed, and without derogating from the Company's right to seize and forfeiture any and all funds held in Your Account, You may contact the Company at support@polologaming and submit a request to reopen Your Account and/or return the balance of Your Account. For the avoidance of doubt, the Company is under no obligation to accept Your request, and such request will be reviewed in accordance with the relevant facts and circumstances and the provisions of these Terms and Conditions.

3. PERSONAL DETAILS

3.1 Administration

The Operator will save personal details (including account transactions) for the general administration of user accounts and for transactions between participants. This information will be handled as confidential and will not be revealed to anybody without authorization of the User. The user is aware and accepts that the processes of Azteca Bingo's administration including providing a report to the authorities regarding suspicious signs of breach of these terms and conditions as is required by law. You always have a right of access to the information the Operator has about you.

3.2 Telephone Communication

Telephone communication between users and Azteca Bingo's personnel can be recorded for safety reasons and for personnel training.

3.3 Cookies

Azteca Bingo uses "Cookies" to simplify the use of Azteca Bingo for users and for administrative reasons.

Pololo Gaming uses "Cookies" to simplify the use of Pololo Gaming Websites for users and for administrative reasons. By using the Websites you are consenting to our use of cookies in accordance with our Cookie Policy.

The websites may store or retrieve information on your browser, mostly in the form of 'cookies'. This information, which might be about you, your preferences, or your internet device (computer, tablet or mobile), is mostly used to make the site work as you expect it to, including giving you a more personalized web experience and remembering previous choices you have made.

If you choose to you can prevent some or all of these cookies from being set, however if you do this then it may impact your experience of the website and the services we are able to offer. All information these cookies collect is anonymous and not tied to any personal information about you. We use services from Google, Adobe and Marin Software to perform these functions. Cookies are used to enable us to provide enhanced functionality, and more personal information and features. This includes being able to watch YouTube videos, providing information about certain destinations, and also allowing you to share content through social networks.

These services are mostly provided by third parties. If you have an account, or use the services of these parties on other websites, then they may be able to know that you have visited our sites. The use of data collected through cookies by those third parties is subject to their own privacy policies; therefore we identify these cookies by the parties setting them.

Cookies are used to deliver adverts that are relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.

They are placed by our advertising network partners and help to support our investment in the websites – so we can keep our fares as low as possible. They may also be used to show you relevant advertisements on other websites you visit.

3.4 Privacy Policy

The Operator and its subsidiaries assure to respect and protect user privacy. The following statement reveals information gathered by The Operator.

Web Information - As part of the web operative system and for the statistical analysis of web traffic, IP addresses are automatically saved.

Advertising - The system saves IP's addresses to be able to offer more accurate and correct advertising, such as advertisements in a specific language.

Details to Open an Account - The information received during the process of opening of the account is kept strictly confidential for internal use. The Operator does not share this information with any third company and/or any organization. This information includes e-mail address of users and personal information provided during the application process. This information will be used only for necessary operations, for example to process payments, checks and other required information. E-mail addresses are not shared with any other company or organization.

Payment Details - Users' earnings and payments are kept strictly private, confidential and secure. The Operator will not provide this information to any third parties unless this information must be revealed by law or by obligation of a legitimate authority.

Security - The Operator employs some of the best available equipment to assure that user information remains secure. All information is transferred using codification technology and once saved in servers it is maintained secure with firewalls. Processes are put in place to maintain the accuracy and privacy of databases and to protect against any incorrect use or loss with regards to the Azteca Bingo website. For any queries regarding the privacy of personal details and security details please contact the Help page.

Personal Data - We will retain your Personal Information for a period of time after your last transaction and/or account closure in accordance with our legal and regulatory obligations after which time it will be securely destroyed. We also have the right to disclose your Personal Information to relevant recipients if we are required to do so by law, or if we believe in good faith that such disclosure is necessary to: (a) comply with any legal process served on the company or its gaming service; (b) protect and defend our rights and/or property; (c) protect the safety of other users of the gaming service or the public or; (d) investigate any suspected violations of our Terms and Conditions, fraud or other similar and/or unlawful activity performed by you.

View additional information in Privacy Policy

3.5 User Communication

The Operator uses email address to inform clients regarding software updates, promotions, news, or any information that the Operator considers could be of interest. Should the User not want to receive e-mails he/she should make a request to [email protected] or through the "unsubscribe" link which users can find in all email communications.

3.6 Responsible Gambling

The Operator wants its users to enjoy playing and chatting on the website. We do not want any harm to come to anybody who has problems controlling their gambling. The user should only play to have fun and not for any other reason. If you believe you may have a problem or potentially be at risk of having a gambling problem, please visit our Responsible Gaming webpage for further details and information on the subject.

You may at your discretion choose to exclude yourself from playing any Games, in order to block your access to the Games you must make a request to [email protected] .

In your account you may also choose to impose a ceiling on the maximum deposits/losses you may make. The limit will block deposits if the deposit limit has been exceeded for the selected time period.

Written change requests to your limits will be possible making a request to [email protected] .

4. BINGO AND OTHER GAMES

4.1 Azteca Bingo

Our Software - On the Azteca Bingo website users can enjoy software of superior sound quality, excellent graphics, XML technology, Java and Flash without errors. Our software provider are the worldwide recognized Aberrant Software Ltd and Net Entertainement Ltd.

Additional Protection Systems - Azteca Bingo software is equipped with protection against a possible system breakdown. In the improbable instance of a system breakdown this protection system assures that users will not be affected (will not lose their money). The Operator is aware that saving personal information in a secure way is crucial. The Operator has a Verisign's certificate that assures that Azteca Bingo is a legal and secure page.

Servers - Our servers are located in Malta and Costa Rica, which allows us to provide our clients with the best quality, professionalism and speed worldwide 24 hours a day 7 days a week.

4.2 Other Games

Apart from Bingo games, the Operator offers a wide range of card, casino and soft games that allow users to increase enjoyment and satisfaction while playing, these games are not regulated by the Lotteries and Gaming Authority of Malta, but provided under License No. 1668/JAZ, granted by the Government of Curacao, applicable for any Game content offered online or over electronic channels.

4.3 Users play at their own risk

Users participating in bingo and other Azteca Bingo games do so at their own risk.

4.4 Rules of the Game

There are rules and special procedures that the users must accept to be able to play bingo and the other games. To view bingo and game rules enter into the Games section. By accepting the terms and conditions the user also accepts these special rules.

If a game is miscarried or aborted the Operator will refund you your initial bet.

We reserve the right to withhold payment and to declare bets on an event null and void if we have evidence that the integrity of the event has been called into question, the price/s or pool has been manipulated, match rigging has taken place, the game or event did not come to its natural conclusion.

We reserve the right to terminate events and/or games in any instance mentioned in the preceding clauses and in any other instance were any sort of abuse is detected. Evidence on the above will be based on the size / volume/ number or pattern of bets placed with on our gaming portals and/or if a decision has been given by a relevant governing body of the sport and game in question.

5. CHAT ROOMS

5.1 Standard content of Chat Rooms

Players cannot disregard "Contents" in chat rooms, in notice boards and in live conversations during games. The "Content" must reflect the standards of the Operator. We will be able to remove "content" if, in our opinion, it does not rise to these standards. The Operator may forbid users to add "content" and may cancel user accounts.

5.2 Using other people's identity in the Chat Rooms

It is not allowed to use other people's identity (including celebrities, representatives of corporations) or write promotional messages regarding illegal activities. It is also not possible to advertise, to issue promotional material, chain letters, or any other commercial use of our service.

5.3 Supervision in Chat Rooms and Content Responsibility

The Operator cannot supervise all "Content" and does not attempt to do so however have logging and supervision controls in place. Should users encounter offensive "Content" they can contact [email protected] where all claims will be investigated. When opening an account, users agree to not hold accountable the Operator for the publication of an offensive language in user's "content".

5.4 Chat Room Moderators (CM or MC)

The function of the moderators is to monitor chat rooms and to protect users from inappropriate behavior. Should users believe that "Content" is not appropriate, they have the ability to stop this activity. Users may identify moderators since their names will appear in the users list, users should type the word "MODERATE" after their name.

5.5 Harassment and Flooding

The Operator considers "harassment" the supposition in which a user should indicate that he/she does not want to chat with another user who continues to send messages to him/her. Users have the right to chat only with whom they want. Defaming a chat session is considered a form of harassment, and it is not allowed. Rapid, repeated messages, excessively long, duplicates, of one character or word for line, are considered "flooding" and are not allowed.

5.6 Forbidden Chat Room Content: Racism, sexual content, content related to drugs and illegal activities in general

The following actions are strictly forbidden in Chat Rooms and will result in the immediate closure of a user account: racist statements of any type, to have cyber sex, to publish pornographic and sexual links, to maintain conversations related to drugs, to publish links related to drugs and the promotion of activities related to drugs. In agreement with the freedom of speech policy, users are allowed to maintain political debates, providing that the majority of chat room users are not offended by the topic. Discussions, regarding the promotion of illegal activities of any type are not allowed in chat rooms. This includes computer piracy, gangs, harassment, etc. Any suspicious chats will be reported to the relevant authorities. Users are not allowed to complain or diminish Azteca Bingo in chat rooms. Should a user have a complaint he/she should use the Contact page.

5.7 Advertising

It is forbidden to use chat rooms or any other area of this website for commercial or non-commercial promotion or advertising without prior permission of the Operator. It is forbidden to advertise, to send links regarding other chat rooms in other web sites or advertising the services of competitors publicly or privately.

5.8 Sending Personal Details

It is not allowed in any of our chat rooms to send personal emails, telephone numbers, street addresses or links to commercial or non-commercial private websites. Should this occur users account will be cancelled.

5.9 Feedback

The Operator evaluates the positive and the negative aspects of its product. We value client communication and feedback regarding Azteca Bingo services. To let us know how to improve the product/service users should make use of the Help Desk or Email contact page.

5.10 Claims

The Operator does its best to provide users with a good service. Should users wish to complain about a Azteca Bingo service they should use the Contact page. The Operator does its best to provide users with a good service. Should users wish to complain about a Azteca Bingo service they should use the Contact Page. The Operator will make every effort to respond to all emails within the following 48 hours.

6. OBLIGATIONS

6.1 Information in aztecabingo.com

The data available in aztecabingo.com is used for informational purposes only. The Operator does not guarantee the overall accuracy, validity and truthfulness of this data.

6.2 Complaints

Complaints regarding Azteca Bingo should be made within thirty (30) days from the time of the occurrence or circumstance which caused the complaint. The Operator will never be responsible for complaints made after thirty (30) days. If you have a query with regard to any transaction, you may contact Pololo Gaming Ltd at [email protected]. with details of the complaint. We will review any queried or disputed transactions. For any complaints concerning Bingo games, if for some reason players are not satisfied with the resolution of their complaint by Pololo Gaming, they have the right to bring the dispute to the Malta Gaming Authority on [email protected].

6.3 Responsibility Limitations

The Operator will never be responsible for damage or loss which users incur and that directly or indirectly are caused by:

Mistakes, incorrect texts, translations mistakes, spelling mistakes etc. in Azteca Bingo.
System errors, software or communication through Azteca Bingo.
System errors, software or communication through third parties.
Breach of terms and conditions.
Illegal operations performed by the user.
Advice provided by Azteca Bingo.
Circumstances beyond Azteca Bingo's control.

The Operator's responsibility will be limited to the lowest premium that should be paid to the user or to the net profit of the user or to the surplus balance in a users account (non reimbursed net profits).

7. SECURITY

Azteca Bingo only allows access through a secure connection using username and password codification. It is not possible to play in Azteca Bingo without having signed-in.

Azteca Bingo uses some of the best available codification systems for username and password registration and for all the other delicate data transferred between the user and our servers. Do not attempt to force entry or to avoid our security system. Should the Operator suspect an attempt of any kind of forced entry or any attempt to avoid our security system or software we are authorized to immediately terminate user access to Azteca Bingo and to close the user account. We also reserve the right to contact the authorities.
The Operator will only use personal information in agreement with the Privacy Policy. We reserve the right to change the Privacy Policy at any given time or to ask user to provide additional information, which will be treated in a confidential manner. Furthermore, the Operator reserves the right to reveal under certain circumstances, certain compulsory details in agreement with the law. The right to reveal personal details to authorities serves the purpose of investigating money laundering, fraud and criminal activities, in agreement with the Privacy Policy.

8. WARNINGS

The user agrees to receive communication via email. All online and paper communication will be considered "written", and communication should be received within 5 working days whether or not the user has opened this communication. The Operator reserves the right without any obligation to provide paper communication.
All written communication and all queries regarding this agreement should be addressed to [email protected] .

9. PARTIAL NULITY

Should a court of law or authority state that parts of these terms and conditions are null and void, unbinding or contrary to the law the remaining terms will continue to be valid and liable until the law states otherwise.

10. BONUSES

These conditions apply to the Bonuses offered at Azteca Bingo, unless otherwise specified in relation to any other and/or future bonus Azteca Bingo might offer.

When playing, the user is first using their own deposited funds. Once those funds are spent, they can play using their bonus funds.

After a registered player makes their first deposit their status will change from that of a fun-player to a real-money player and they will now have the right to withdraw funds. Therefore, any winnings obtained by a non-depositing player using their bonus funds, such as a registration bonus, will always be considered as bonus funds. Likewise, all winnings gained by real-money players (players who have deposited funds into their account) will be considered real-money and be eligible for withdrawal upon compliance with turnover requirements.

Deposits and bonuses can be withdrawn when turnover requirements have been met.

When a player requests a payout, no matter what the amount, his bonus accounts will be set to 0.

When a player requests a withdrawal that includes money won through the use of bonus funds obtained by their first deposit they must first have played the total (cash + bonus) of those funds a minimum turnover.

Azteca Bingo reserves the right to cancel any bonus funds not used in a period of 60 days.

Turover requirement to be met is counted from the time when each bonus is awarded.

In the event of a dispute, all decisions made by Azteca Bingo will be final.

Azteca Bingo reserves the right to change the terms and conditions of any bonus offer at any time, and it is your responsibility to periodically check conditions at Azteca Bingo for updates.

Bets placed on all versions of Baccarat, Roulette, Sic Bo, Darts, Heads or Tails, all Video Poker games, all versions of Blackjack, Pontoon, Card table games and Craps will not be counted toward wagering requirements unless otherwise stated.

If a special bonus campaign is started, Azteca Bingo will communicate it onsite and through e-mail, and the prerequisites for obtaining and using it will be clearly defined. The terms and conditions are published in a number of languages for information purposes and ease of access by players. It is only the English version that is the legal basis of the relationship in case of any discrepancy between a non-English version and the English version.

For further details of the Bonus Policy and Terms and Conditions, please refer to separate Bonuses section and Promotion section.

11. CONDITIONS

This agreement will become effective from the moment the users register and/or clicks on the "I agree" and/or "Register", "Sign up" button and will remain effective indefinitely unless the account is closed as stated in the Clause 2.10. By registering, making a deposit or playing bingo or other Azteca Bingo games, the user agrees to be subject to these terms and conditions of Use.

Version 1.8 issued and valid from this 1st of March, 2025

Valid until further notice